WHEN WILL I RECEIVE MY ORDER?

Orders are shipped out directly from our warehouses. We have multiple warehouses in 4 different countries including Canada, Germany, China, and Brazil. We will do everything to get your order to you asap! We ship out of a particular warehouse based on the location of the customer only if the warehouse in that area has the item in stock! If not it will be shipped from one of our other warehouses that has the item in stock.

Please allow for 1-3 business days to process and a further 7-12 business days for delivery. Business days exclude weekends and Federal Holidays. 

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with fast track shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.